Privacy Policy

1. Introduction

Sraxyloniz ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sraxyloniz.world and use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR) as amended. Using the website does not by itself mean you have agreed to optional marketing or non-essential cookies; those are handled separately (see our Cookie Policy and marketing choices below).

2. Data Controller Information

The data controller responsible for your personal data is:

• Company Name: Sraxyloniz
• Address: Newcastle Rd, Roker, Sunderland SR6 0DA, United Kingdom
• Email: managers@sraxyloniz.world
• Country: Great Britain

3. Information We Collect

We may collect the following types of personal data:

• Identity Data: name, title
• Contact Data: email address, telephone number, delivery address
• Transaction Data: details about payments and purchases
• Technical Data: IP address, browser type, device information, pages visited
• Usage Data: information about how you use our website and services
• Communication Data: your preferences for receiving communications from us

4. How We Collect Your Data

We collect personal data through:

• Direct interactions when you fill in forms, place orders, or contact us
• Automated technologies such as cookies and similar tracking technologies
• Third parties such as analytics providers and payment processors

5. Purpose of Data Processing

We process your personal data for the following purposes:

• To process and fulfil your orders
• To manage your account and relationship with us
• To communicate with you about your orders and our services
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

6. Legal Basis for Processing

Under the UK GDPR we rely on one or more of the following legal bases, depending on the activity:

• Performance of a contract: Processing necessary to take steps at your request before a contract, or to perform a contract with you (for example, fulfilling orders and responding to enquiries).
• Consent: Where we are required to obtain your consent (for example, certain marketing communications where consent is appropriate, or non-essential cookies as described in our Cookie Policy).
• Legitimate interests: Where processing is necessary for our legitimate interests (for example, website security, basic analytics compatible with your choices, or service improvement) and those interests are not overridden by your rights.
• Legal obligation: Where we must process data to comply with applicable law (for example, tax and accounting records).

Where we send electronic direct marketing, we will do so in line with PECR (for example, using consent or the “soft opt-in” only where the law allows).

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Transaction data: 7 years for tax and accounting purposes
• Communication records: 3 years from last interaction
• Marketing preferences: Until you withdraw consent
• Technical data: 2 years from collection

8. Your Rights Under UK Data Protection Law

Subject to applicable exemptions, you have the following rights under the UK GDPR in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data or completion of incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restriction of processing: Request that we limit processing in certain circumstances.
• Right to data portability: Receive certain data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
• Right to object: Object to processing based on legitimate interests (including profiling based on those interests) and to processing for direct marketing.
• Rights related to automated decision-making including profiling: You have rights where decisions with legal or similarly significant effects are based solely on automated processing (we do not intend to make solely automated decisions of that kind; contact us if you believe otherwise).
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details below. You are not required to pay a fee to exercise your rights; we may need to request specific information to confirm your identity.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

10. International Data Transfers

Your personal data is primarily processed in the United Kingdom. If we transfer personal data to countries outside the UK that are not subject to a UK “adequacy” decision, we will ensure a valid transfer mechanism is in place, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard approved under UK law.

11. Third-Party Services and Advertising

We may share your personal data with third-party service providers who assist us in operating our website and conducting our business. These may include:

• Payment processors
• Delivery and logistics partners
• Analytics providers (only where you have allowed analytics cookies, where applicable)
• Advertising and marketing platforms (for example, Google or Meta) for measurement, personalisation, or remarketing where you have consented to marketing cookies or where another lawful basis applies

Where providers act as our processors, we use written terms that require them to protect personal data and process it only on our instructions. Where they determine their own purposes and means, they are independent controllers and their privacy notices will apply.

11a. Children

Our website and products are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it where appropriate.

12. Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Contact details are available at https://www.ico.org.uk/. We would appreciate the chance to deal with your concerns first, so please contact us using the details below.